I have been meaning to write this blog post for a few months ever since I had the opportunity to review the 5G services from Safaricom and Airtel in Kenya last year. Safaricom launched their 5G services in late 2022 whereas Airtel did so around July 2023. Since then, Safaricom

Contrary to my experience a few months ago where I lamented about the underwhelming performance of Starlink in Nairobi, it actually works really well, probably for a number of reasons, in the proverbial sticks!  I just got to Nairobi from a few days upcountry and during my time there I

Customer experience is the future of all businesses. Let me say it again, customer experience is the future of all businesses! Whether this means simply writing down customer preferences using pen and paper for their next visit to your hotel or restaurant with no technology at all, or, employing the