Customer experience is the future of all businesses. Let me say it again, customer experience is the future of all businesses! Whether this means simply writing down customer preferences using pen and paper for their next visit to your hotel or restaurant with no technology at all, or, employing the

Some interesting Internet usage research findings for East African cities we’re announced this past week by TNS Research International. The research found that Kampala in Uganda has the highest level of internet usage with 53% of the population there being online. Nairobi in Kenya and Arusha in Tanzania are tied

I’m impressed. I am really really impressed! Kenya Airways clearly gets social media! As one of Kenya’s biggest and global brands, Kenya Airways or “KQ” as they are popularly known are leveraging social media as part of their marketing strategies. KQ has a Twitter profile at http://www.twitter.com/kenyaairways, a Youtube profile