In a captivating new episode of the Pure Digital Passion podcast, I had the honour of engaging with Elizabeth Okomba, the dynamic Deputy Director and Group Head of Customer Experience at NCBA Group. Our conversation wasn’t just a deep dive into customer experience (CX) strategies; it was a narrative of

In a delightful reunion of sorts, I recently had the distinct pleasure of being a guest on the “Ali Talks Tech” podcast hosted by none other than Ali Hussein, a long-time friend and a significant figure in the East African tech scene. We traced back our roots to our days

This is a brilliant execution of a direct-to-consumer or DTC digital transformation strategy. What is happening here exactly? Let me explain. During the pandemic, many restaurants and hospitality brands got caught flat-footed without their own e-commerce platforms and had to resort to working with a myriad of food delivery apps.