The Converge III event titled ‘AI: Better Marketing Through Experiments’ was held on the 2nd February 2024 in Nairobi at the Four Points Sheraton Hotel in Hurlingham. It featured a stellar line-up of marketers and technology experts who made presentations and had a discussion panel with impactful conversations, valuable insights,

Today I discovered a new phrase that in some ways is emblematic of any ‘new new thing’ when there is a seismic shift in technology as we know it. That phrase is ‘AI washing’. I spontaneously laughed when I heard it since it’s so apt given what is happening in

On the 6th of February, 2024, I had the distinct pleasure of joining a vibrant community of Customer Experience (CX) enthusiasts and professionals for The World of CX Weekly Breakfast 🌍🍳 World of Conversations. I was invited to be a guest speaker by Dr. Lucy Kiruthu of Evolve CX who