On the 6th of February, 2024, I had the distinct pleasure of joining a vibrant community of Customer Experience (CX) enthusiasts and professionals for The World of CX Weekly Breakfast 🌍🍳 World of Conversations. I was invited to be a guest speaker by Dr. Lucy Kiruthu of Evolve CX who

In this presentation for the DX5 The Year Ahead 2024 Virtual Event, I shared my thoughts about the future of work in a world where everything will be impacted by Generative AI. I focussed primarily on the area of digital marketing based on my 20+ years of experience as the

Twenty years since its inception on the 4th of February 2004, Facebook has grown from a dorm room project to a global digital behemoth, touching every corner of the world, including Kenya. As of January 2024, Facebook is (still) the largest and most popular social media platform in Kenya with