On the 6th of February, 2024, I had the distinct pleasure of joining a vibrant community of Customer Experience (CX) enthusiasts and professionals for The World of CX Weekly Breakfast 🌍🍳 World of Conversations. I was invited to be a guest speaker by Dr. Lucy Kiruthu of Evolve CX who

In this episode of the Pure Digital Passion podcast 🎙️, we had an in-depth conversation with Michael Onyango, an accomplished practitioner in Kenya’s 🇰🇪 and Africa’s telecommunications sector 🌍. Michael has had an illustrious 20+ years career that has spanned telecommunications giants like Huawei, Alcatel-Lucent, Ericsson, and now Baicells Technologies

In this presentation for the DX5 The Year Ahead 2024 Virtual Event, I shared my thoughts about the future of work in a world where everything will be impacted by Generative AI. I focussed primarily on the area of digital marketing based on my 20+ years of experience as the