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On the 6th of February, 2024, I had the distinct pleasure of joining a vibrant community of Customer Experience (CX) enthusiasts and professionals for The World of CX Weekly Breakfast 🌍🍳 World of Conversations. I was invited to be a guest speaker by Dr. Lucy Kiruthu of Evolve CX who

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I’m delighted to share insights from a recent webinar, “Sustainable Digital Innovation – The Oxygen for Business Success,” part of ⁠Springboard Capital’⁠s BizSmart Monthly Webinar Series. Digital Innovation: Not Just a Side-Conversation. The latest edition held on the 27th of November 2023 aimed to shift mindsets, emphasizing that digital innovation

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