I had the pleasure of moderating a panel discussion titled “Revolutionizing Insurance with AI and ML: Practical Pathways for Product and Operational Excellence.” on the 9th May 2024 at the joint Association of Kenya Insurers (AKI) and Caava VantagePoint AI/ML Insurance Seminar that was held at the Emara Ole-Sereni Hotel

I am on several popular marketing WhatsApp groups in Kenya and since last month there seems to be a growing sense of outrage, fear, and discontent that lots of Safaricom’s recent creative assets across traditional and digital marketing campaigns have been largely produced using generative artificial intelligence or ‘Generative AI’.

Something interesting happened a couple of weeks ago and no one seems to be really saying much about the other side of this story. In late October 2023, Safaricom announced price reductions and package changes around its 5G WiFi router offerings and more specifically those targeting consumers. To be specific,