In a captivating new episode of the Pure Digital Passion podcast, I had the honour of engaging with Elizabeth Okomba, the dynamic Deputy Director and Group Head of Customer Experience at NCBA Group. Our conversation wasn’t just a deep dive into customer experience (CX) strategies; it was a narrative of

In the latest episode of the ‘Pure Digital Passion’ podcast, we took a deep dive into the heart of fintech innovation in East Africa. The session, held at the buzzing SemaBox at Baraza Media Lab in Nairobi on the 5th of September 2023 brought together James Kabuthi from Visa East