Banking, or the act of banking has been one of the banes of human existence for the better part of a century. In Kenya, no less, for us of the ‘GenX’ collective and older, who remember the world before the Internet, can recall with painful nostalgia how arduous banking used

On the 6th of February, 2024, I had the distinct pleasure of joining a vibrant community of Customer Experience (CX) enthusiasts and professionals for The World of CX Weekly Breakfast 🌍🍳 World of Conversations. I was invited to be a guest speaker by Dr. Lucy Kiruthu of Evolve CX who

Customer experience is the future of all businesses. Let me say it again, customer experience is the future of all businesses! Whether this means simply writing down customer preferences using pen and paper for their next visit to your hotel or restaurant with no technology at all, or, employing the