In a captivating new episode of the Pure Digital Passion podcast, I had the honour of engaging with Elizabeth Okomba, the dynamic Deputy Director and Group Head of Customer Experience at NCBA Group. Our conversation wasn’t just a deep dive into customer experience (CX) strategies; it was a narrative of

Celebrating Customer Service Excellence. Customer Service Week has just come to an end, leaving behind essential reminders about the significance of customer service in our daily business operations. It is not only a celebration but also an acknowledgment of the individuals who diligently work to ensure customer satisfaction. In today’s

On Thursday, September 28th, 2023, under the bright Nairobi sky, Beem unveiled Moja, its flagship offering that stands at the forefront of Africa’s conversational commerce revolution. This Tanzanian startup, with its reach across more than 25 vibrant markets in Africa, started a new era with the official launch of an