Posts Tagged

Customer Experience

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According to some fairly credible reports last year, Kenya has anywhere from 4M to 7M people who trade in cryptocurrencies. Those are big numbers suggesting over 10% of Kenya’s population, made up of mostly the youth, dabble in crypto.  The massive uptake of crypto in Kenya has recently been largely

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On the 6th of February, 2024, I had the distinct pleasure of joining a vibrant community of Customer Experience (CX) enthusiasts and professionals for The World of CX Weekly Breakfast 🌍🍳 World of Conversations. I was invited to be a guest speaker by Dr. Lucy Kiruthu of Evolve CX who

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Customer experience is the future of all businesses. Let me say it again, customer experience is the future of all businesses! Whether this means simply writing down customer preferences using pen and paper for their next visit to your hotel or restaurant with no technology at all, or, employing the

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