This is an interview I had with Sanjay Sikka who is the CEO of Horizon BPO, a leading outsourcing business based in Nairobi, Kenya. The BPO offers everything from complex customer care, sales, technical support and back office solutions through voice – both outbound and inbound, chat, e-mail and fax.

Kenya’s ICT Board has launched its Business Process Outsourcing (BPO) value proposition strategy which is focused on Kenya becoming a global niche player for outsourced call center sales and customer service. The global market for BPO services currently stands at approximately US$ 220 million. The Rockefeller Foundation has given the

Outsourcing is the process of an organization or person contracting a company or person to do a particular function that is considered non-core. Outsourcing has emerged as one of the world’s fastest growing business sectors with countries like India leading the pack by having between 5-6% global market share and