Every successful scam steals twice. First, it steals money, information or identity from the victim. Then it steals something much harder for the telecommunications industry to recover: trust. When a customer loses their savings following a SIM-swap-enabled account takeover, they rarely blame the fraudster alone. They also blame the operator

Most retailers do not have a data problem. They have a decision problem. Every day, retailers generate enormous volumes of information through point-of-sale systems, inventory platforms, loyalty programmes, mobile apps, websites, social commerce, delivery services and digital payments. The data is there. What is often missing is the ability to

One of the most important lessons from Kenya’s digital financial services journey is that access to credit is not only a money problem. It is also an information problem. A lender may have the capital and the willingness to serve a customer, but still be unable to make a confident