Celebrating Customer Service Excellence. Customer Service Week has just come to an end, leaving behind essential reminders about the significance of customer service in our daily business operations. It is not only a celebration but also an acknowledgment of the individuals who diligently work to ensure customer satisfaction. In today’s

On Thursday, September 28th, 2023, under the bright Nairobi sky, Beem unveiled Moja, its flagship offering that stands at the forefront of Africa’s conversational commerce revolution. This Tanzanian startup, with its reach across more than 25 vibrant markets in Africa, started a new era with the official launch of an

For someone who considers himself to be on the very cutting edge of most things digital in Africa I have to confess that I am a laggard when it comes to free mobile messaging services like WhatsApp. I have to be honest that the main reason I use WhatsApp these