There is something almost too successful about Safaricom, Kenya’s leading mobile network. Apart from being the largest company in East Africa in terms of revenues, Safaricom continues to morph from being “just” a mobile network into so much more at the detriment of (formerly) formidable incumbents. Today, Safaricom is not

This past week, Barclays Bank Kenya (BBK) launched its call centre which will serve customers throughout Kenya everyday of the week, twenty four hours a day. The move is designed to give BBK customers services around the clock. As one of Kenya’s largest and most successful banks, BBK clearly wants

So, its just over a month since the SEACOM high speed cable went live, connecting Eastern and Southern African countries to broadband Internet for the very first time. In East Africa, SEACOM is gradually connecting hinterland countries like Rwanda and Uganda through regional and national fibre backbones. However, Kenya has