The following is an article I wrote that was published in the September 2009 edition of the Kenya Institute of Management’s (KIM) Magazine, Management, as a special feature: By all considerations, 2009 has been a remarkable year for Information and Communications Technologies (ICT) in Kenya. The first game changer of

Outsourcing is the process of an organization or person contracting a company or person to do a particular function that is considered non-core. Outsourcing has emerged as one of the world’s fastest growing business sectors with countries like India leading the pack by having between 5-6% global market share and