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Today I discovered a new phrase that in some ways is emblematic of any ‘new new thing’ when there is a seismic shift in technology as we know it. That phrase is ‘AI washing’. I spontaneously laughed when I heard it since it’s so apt given what is happening in

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On the 6th of February, 2024, I had the distinct pleasure of joining a vibrant community of Customer Experience (CX) enthusiasts and professionals for The World of CX Weekly Breakfast 🌍🍳 World of Conversations. I was invited to be a guest speaker by Dr. Lucy Kiruthu of Evolve CX who

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In this episode of the Pure Digital Passion podcast 🎙️, we had an in-depth conversation with Michael Onyango, an accomplished practitioner in Kenya’s 🇰🇪 and Africa’s telecommunications sector 🌍. Michael has had an illustrious 20+ years career that has spanned telecommunications giants like Huawei, Alcatel-Lucent, Ericsson, and now Baicells Technologies

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