One of the great legacies of the COVID-19 pandemic in Kenya and many other emerging markets globally is that digital transformation happened at scale within an incredibly short timeframe. Personally, as someone who has been a digital marketing and technology entrepreneurship practitioner for close to three decades, the pandemic essentially

Earlier today, during a ‘billboard surfing’ session in Nairobi’s Lavington suburb, I spotted this one by Ando, a leading food delivery business that has a myriad of digital-only Quick Service Restaurant (QSR) brands as well as several physical restaurants in Nairobi. As mentioned in previous posts from my billboard surfing

In the December 2025 edition of the Journal of the Association of Kenya Insurers (AKI), I had the opportunity to contribute an article titled “A Social Media Cheat Sheet for Insurers.” It forms part of a broader theme — Insurance in Transition: Navigating Change and New Realities — and captures a moment many in