In the first part of the Interview with Nicholas Nesbitt, he talked about where Kencall has come from, from a vision and to realities and challenges of setting up. In the second part of the Interview, Nicholas talks about the key factors that have made Kencall a success, and what

This week, I had the opportunity to interview Nicholas Nesbitt, the Founder and Chief Executive Officer of Kencall, Kenya’s first and most successful international contact center. Kencall is focussed on providing world-class Business Process Outsourcing (BPO) services for East African and Global Clients through a broad range of offerings. Here