Communications Authority Report Finds That All Of Kenya’s Mobile Networks Failed To Meet Quality Of Service (QOS) Standards

IMG_20150428_074014According to a report released today by the Communications Authority (CA), all mobile networks in Kenya failed to meet their Quality of Service (QoS) targets for the period 2013 – 2014. Safaricom, Airtel, Telkom and the now defunct Essar (YU) did however manage to meet the QoS targets for Handover Success Rate, Call Drop Rate, Call Set Up Time and Signal Strength.

Other findings from the report do also provide a positive outlook as speech quality improved significantly for all the mobile networks except the defunct Essar (YU). However, all the mobile networks saw a drop in their Call Set up Success Rate, Call Completion Rate and Call Block Rate.

The CA QoS standards require that a mobile network achieves 80% or more to be considered compliant in-line with the set key performance indicators (KPIs) in the assessment. You can download the detailed CA QoS report for the period 2013 – 2014 here

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